Company Standards for Job Description

The job descriptions you see on job boards and advertisements are not written to describe the job but rather written by HR employees impressed with their own MBA or at least trying to convince you they have an MBA. Often times it is difficult or impossible to figure out what the job being advertised actually is.  

When running a small business you need to be able to communicate clearly with your employees exactly what there job is, what they are expected to do, and how their work will be judged and rewarded.

There are two parts to preparing a job description Company Standards and Position Standards. In this article I will review the Company Standards.

Prepare a list of list of attributes you want all your employees to have. The list should be about ten items long and should communicate the core values you want your organization to have. It may include how to act with customers, how to dress or other standards you want to develop you company culture and image.

If you do not establish a culture and image your employees may do it for you and it will likely not be one you like.

Here is an example of company standards I wrote for our development business.

Company Standards:

True growth and success for Robinson Homes will only come through serving the needs of our customers. The following standards will assist us in recognizing and reaching this goal.

1.      Robinson Homes is a small company and is dependent on the skills and enthusiasm of all members of the team. The first duty of all employees is to support and assist each other in reaching the success we all deserve. A “not my job” attitude has no place in our workplace.

2.      All construction work shall be done in accordance with the Home Owners Manual which all employees shall keep close at hand during working hours.

3.      The customer may not always be right, but they are always the customer. They will be accorded the respect they deserve.

4.      Every employee is responsible for building comfort and predictability for the client into the building process.

5.      We will set realistic expectations in our customers mind.

6.      We will communicate with each other and the client often and effectively. Bad news or problems will be communicated immediately so the problem can be addressed and corrected.

7.      We will treat all fellow team members, employees, trade contractors, suppliers, and other vendors with respect at all time.

8.      We will dress and act professionally.

9.      We will be on time for appointments.

10.  We will approach all transactions with our clients and vendors as an opportunity to enhance Robinson Homes’ image.

11.  We will proudly deliver a valuable product.

All original content ©Thomas Robinson 2010